Description

The WooCommerce Refund and Exchange With RMA Plugin is a complete solution for your Return Merchandise Authorization (RMA) policy of your WooCommerce store. It facilitates the merchants with an easy environment to set up and manage return, refund, and exchange and other related issues.

The plugin is highly compatible with the latest version of WordPress and WooCommerce.

The Installation process is easy. And, after the activation of the plugin, merchants have full freedom for customization. There are separate menus for refund products, exchange products, cancel orders, wallet setting, text setting, email setting, shipping setting, etc. Thus, the interface of the plugin is organised and easy to grasp and merchants can easily get familiar with the backend environment in a couple of visits.

Under the Refund Setting menu, merchants can allow their customers to request for return and refund on unconvinced products. And other respective settings options are available under this menu.

Similarly, Exchange and Cancel Order Setting menus provide the respective setting option, using which the merchants can allow the buyers to send the exchange and cancel order requests respectively.

The plugin also has a wallet feature. It sets up an advanced wallet for the users.

Further, it facilitates the sellers and the buyers with an extraordinary communication channel through emails, which is hard to find in other relatable WooCommerce RMA plugins.

Apart from these menus, there are other setting menus such as the Text Setting menu, Shipping setting menu, common setting menu, and others. All these setting options make the plugin well customizable for the merchant according to their needs and wishes.

What You Can Do With WooCommerce Refund and Exchange ?

Using this WooCommerce Return Refund and Exchange plugin you can manage the following things:

1. Allow your customers to request a refund of the products they have purchased but aren’t convinced
2. Allow your customers to request for exchange of their products they have purchased but aren’t convinced.
3. Allow your customers to request for order cancellation for product(s).
4. Display refund rules in the refund form using the Refund Rule Editor.
5. With this plugin you can include or exclude the shipping cost incurred in the refund and exchange process.
6. Set up an advanced user wallet for the customers as a payment gateway.
7. You can manage the stock for the returning product(s).
8. You can build product catalogs to collectively manage the refund and exchange criteria for the grouped catalog.
9. The plugin is intelligently designed to allow merchants and buyers to communicate through emails. It keeps both the parties well-informed of the on-going steps

These are the list of tasks that you can easily implement with the help of this plugin.

Benefits of WooCommerce Refund and Exchange With RMA Plugin

A weak refund and exchange process can be a headache for your customers!

This plugin can be an ultimate solution which would make the RMA process of your store smooth and simple, and would eventually retain your customer and avoid churning after the post-purchase.

It offers several benefits to not just merchants but also to the customers. These are:

To the Merchants

• This plugin is an all in one RMA solution, therefore merchants don’t have to hunt for additional plugins for varieties of different tasks.
• This plugin automates many processes, which speed up the RMA. Thus, merchants can save a lot of their time to invest in other valuable activities. For example, auto accept feature of the plugin when set can automatically accept the request made by the customer and notify the merchants about it directly in the email inbox.
• This text setting of the plugin allows merchants to change the text they want to see on the click buttons. Thus, merchants have high freedom of customizations.
• If merchants don’t want to offer refund and exchange on certain products, they can disable it from that product page. Thus, this plugin gives access to individually manage each and every product.
• Merchants can write down general refund policy rules and display it directly in the refund form. This gives a quick idea to the customers about the refund guidelines.

To the Customer

• The wallet feature of the plugin makes it easy for consumers to receive their refunded amount directly in their wallet. Later, they can use it for buying other products.
• The feature of partial order cancellation, makes it possible for the buyers to cancel selected products from the whole ordered products. This saves the time and efforts of the shoppers.
• Buyers can write notes, send reasons for the refund or exchange request along with the image attachments. This makes it easy for the buyers to clearly express their point of view, and gives a sense that the merchants are listening to their queries, which build trust and confidence.

• Features of the WooCommerce Refund and Exchange With RMA Plugin

  Let’s check each of the features of the “WooCommerce refund and exchange With RMA” plugin in detail.

  1. 1. Refund

  The merchants can make the settings to allow customers to submit a refund request. Once the refund request is accepted then the merchants can proceed the refund procedure using this plugin. The buyers can send multiple refund requests within the allowed days even if any request is already processed. It means the user can send a refund request for an ordered product multiple times even if any of the previous refund request is processed.

  1. 1. Exchange

  The customer can submit an exchange request on multiple products or for an order product, and a new order is generated for the exchanged product. If the exchange amount exceeds the new product amount then WooCommerce default payment method is used for the payment of the extra amount. The user can send multiple exchange requests up to the available days and if any request is already processed. It means the user can send an exchange request for an ordered product multiple times, even if any of the previous return request is processed.

  1. 1. Add Custom Status To Mark Your Progressing Refund and Exchange Process

  Refund or exchange is achieved in multiple steps. The WooCommerce refund and exchange plugin allow merchants to set the custom status for each step. Some common status includes — refund-requested, refund-approved, refund-canceled, exchange-requested, exchange-approved, exchange-canceled, etc.

  When a buyer requests a refund on a product then order status becomes “Refund Requested”. And, when the refund request is approved then order status changes to “refund approved” or when the refund request is canceled then order status becomes “refund canceled”. Similarly, other status can be set accordingly by the merchants as per their convenience.

  1. 1. Availability

  Refund and exchange feature is available up to a certain number of days when the order is completed. When the order status is completed then the user is able to send a refund and exchange request. If anyone of the requests is in the process then another request can’t be sent. It means both refund and exchange requests for an order are not placed simultaneously for an order.

  1. 1. Tax Handling

  The merchant can include the tax in the refund amount. If the include tax setting is enabled then the user can refund or exchange products with tax included product price. If a merchant disables “include tax” setting then tax price is not calculated in a refund as well as exchange.

  Include tax setting is separate for both refund and exchange process for WooCommerce RMA.

  1. 1. Auto Accept Refund Request

  If a merchant wants to auto accept the refund request then can enable it from the setting option in the plugin. With auto accept, when the user requests for any product refund, the request is automatically approved and the merchant gets a notification email regarding that refund request, to proceed the refund payment process.

  1. 1. Refund/Exchange for Guest User

  Return and exchange requests can be submitted by both; guests as well as registered users. There is a page created with name Refund/Exchange Request on extension activation, where the guest user enters their order id and email address and proceeds with refund/exchange request.

• 1. 1. Handling Fee

  The merchant can add handling fees for both refunds as well as exchange request.This fee may be inventory management fee, shipping fee, etc., according to the admin.

  1. 1. Minimum Order Amount

  Merchant can set the minimum order amount, as a threshold amount. Any order below this amount cannot request for refund and exchange.

  1. 1. Sales Items

  This feature prevents sale Items from the refund and exchange request. If this feature is enabled then the customer can’t send the refund or exchange request for sale items.

  1. 1. Email NotificationThe merchant can also customize user notification email from the backend. Notification include:
        • Refund request sent notification
        • Refund request received notification
        • Refund request approved notification
        • Refund request canceled notification
        • Exchange request sent notification
        • Exchange request received notification
        • Exchange request approved notification
        • Exchange request canceled notification
     2. Product Disable

  The merchant can disable refund and exchange features on any chosen product. There is an option in the Advanced Setting section on the product edit page to disable refund and exchange for that product.

  1. 1. Category Disable

  The merchant can remove the option of refund and exchange request from any specific product category by disabling it in the backend setting.

  1. 1. Multiple Request Handling

  The merchant can enable/disable multiple refunds or exchange requests for an order. If a merchant disables Multiple Request handling then either refund or exchange request is processed for an order at a time.

  1. 1. Manage Stock

  The merchant can manage the stock of the returned or exchanged product when a request is completed. If the setting is enabled then an exchanged or refunded product is added to product stock

  1. 1. Custom CSS

  The merchant can add custom CSS to modify the refund and exchange request form if required.

  1. 1. Customer Wallet

  The merchant can enable this feature to send the refund amount into the customer wallet, instead to refund the amount with other gateways.

  1. 1. Wallet Payment

  Add the customer’s wallet as a payment gateway to make payment for any purchases.

  1. 1. Manage Customer Wallet

  Manage the customer wallet from the customer edit page.

  1. 1. Shortcode for Customer Wallet

  Add a shortcode to display the Customer Wallet on any desired page.

  1. 1. Cancel Order

  Merchants can add cancel order features to their WooCommerce store. Using this feature of the plugin, customers can cancel the ordered products which they no longer need.

  1. 1. Catalog Settings

  Catalog settings allow merchants to group products based on timely requirements such as during festive days, merchants can set catalog of products for festivals and frame a common refund and exchange policy for that.

  1. 1. Send Return Ship Label

  With this setting enabled, merchants can send return ship labels to the customer for return shipping of the product(s). Merchants can also create ship label templates using shortcodes.

  1. 1. Refund PolicyMerchant can enable this feature and set their refund policy in two way with this WooCommerce RMA Plugin
        • Price based policy
        • Time based policy
  1. 1. Enable Exchange Request With Same Product or its Variations

  Now buyers can exchange their ordered product with the same product and it’s variations.

• 1. 1. Custom Email Template for WooCommerce Refund Plugin

  Now you can also send a well customized email using a custom email template for during refund and exchange.

  1. 1. Define Exchange Rules for Exchange Request Form

  The admin can effectively define your Exchange rules in the backend of their website. This would help their users understand their exchange rules while initiating their product refunds.

  1. 1. Enhance Your Button Designs

  You can effectively enhance the look and feel of your alert messages and button designs utilizing the additional CSS code.

  1. 1. Employ Validation on Guest Form Entries

  You can easily add validation to your guest form entries and ensure that all users enter factual data when updating their forms.