Description

TotalDesk GPL Plugin Helpdesk, Live Chat, Knowledge Base

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk GPL Plugin HelpDesk Features

• Ticket System
  • 3 Differnt New Tickt Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archieve Folder
• Notifications
  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has ben assigned
• Livechat
  • Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved
• Knowledge Base
  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)
• Reports
  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
• Integrations
  • WooCommerce
  • Envato
  • Slack
• Well Documentented