SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:

1. Ticket fields – Add custom fields for a ticket that are visible to the customer.
2. Agentonly fields – Special custom fields for tickets only agents can set for internal use.
3. Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.

4. .Keep others in a loop using private notes

   Your team can submit private notes within tickets that are only accessible to support agents.

   Advanced ticket filtering

   Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.

   Real-time email notifications

   SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.

   REST API

   Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.