What types of payment do you accept?

Currently all our payments are processed via Credit Card and PayPal and we only accept payments online.

If I upgrade from the free version to premium, how should I proceed?

When upgrading to a premium version, deactivate the free version before installing the Pro or Hobbyist version. This way all your settings will be ported over.

If I purchase a Hobbyist license, can I upgrade later?

Sure, you just need to visit your account page and you can automatically upgrade for the price difference between licenses. This is valid for the first two months after purchase.

To upgrade without losing any settings, deactivate the Hobbyist version, then install and activate the PRO one from the WP backend. After, delete the Hobbyist version.

Are the licenses good for a lifetime?

No, each license is valid for one calendar year from the date of your purchase. Licence keys automatically renew yearly. For unlimited updates and support you can purchase an Unlimited License.

What do I get with my license?

Your license grants you access to priority support, documentation resources, product downloads for one calendar year from your purchase date. You’ll also continue receiving automatic updates to ensure WordPress compatibility, as well as great new features!

What happens when my license expires?

Your Licence is valid for one year from the purchase date. An active licence will grant you access to automatic updates, new features and support. Licence keys automatically renew yearly.

Can I cancel my subscription?

Yes, your subscription can be cancelled at any time from your account page. You will retain access to plugin updates and support until your licence expires, one year after the purchase date.

I don’t want a subscription Profile Builder Pro GPL

Your subscription can be cancelled at any time after purchase. By cancelling, your licence will not renew automatically and will expire one year after the purchase date. Once expired you will no longer receive plugin updates, new features nor have access to support. You may renew your license at any time to reactivate your subscription.

I just paid for the Premium version of Profile Builder – Profile Plugin for WordPress, but I can’t find the serial number to register with. Where is it?

The Serial Number needed for registering your version of Profile Builder is listed in Your Account page, along with some other useful information.

Do you have a refund policy?

Yes we do, see our terms and conditions for refund requests.

I can’t find a question similar to my issue. Where can I find support?

Any questions related to Profile Builder – Profile Plugin for WordPress can be asked on the support page.